Every company has an intelligence. Today it sits in emails, in chats, in people's heads, and nobody is in charge of it. C1 brings it together: first, C1 collects what the company knows and gives it to everyone who needs it. Then C1 learns to think with you.
Every company will have a system like this. Not on the side. As a foundation. We're building it.
Your most experienced people are retiring. What's left of what they know?
Werner doesn't have to write anything down. What matters to him, he tells C1, whenever it suits him. And when someone in the company needs something that isn't in any system, C1 asks him. One sentence. It stays.
Der Dachs geht in Rente
What Werner knows was never in any system.
Werner has been on Line 3 since 1992. He retires in March. This is what stays:
“Above 28 degrees, number three drifts out of tolerance. So I adjust the feed before the shift.”
Read since by the early shift and maintenance.
“The pump sounds different three days before it fails. Lower.”
Used once, before the failure in September. Just in time.
“We still run the 2014 sequence. The new one stalls on batch changeover.”
C1 asked Werner. The answer came that morning – one sentence.
“I don't take the Friday batch from that one supplier.”
Reused three times since, most recently by someone who never met Werner.
Four sentences that only Werner knew. Now the company knows them.
A morning in August. Three steps. None costs more than a sentence.
Why is Line 3 still running the old sequence?
Asked the way you'd ask anyone. Nobody needs to know where the answer lives. C1 searches five sources, finds nothing. That's the gap.
“Why don't you run the 2019 sequence?”
Werner gets the question on his phone. He's known this for years, so he's quick to answer. One sentence, and he's back at work.
The 2019 sequence stalls on batch changeover above 28 degrees. So we run the old one for now.
The sentence stays, with date and name. If the question comes up again, C1 answers on its own. Even when Werner has long since retired.
That's all it is. One question, one sentence. Again at the next gap.
People answer when they know what happens to their answer. Four decisions, made from the start:
C1 doesn't rate anyone.
No ranking, no performance curve, no task list. Those who answer aren't measured. Those who stay quiet aren't either. That's why people answer.
C1 only reads.
C1 changes nothing in your ERP, CRM, wiki or ticket system. Your IT grants read access, nothing more. The works council sees exactly that.
What you're not allowed to see, you won't see here either.
Every single fact knows its source and who may read it. If the early shift asks about the supplier, the answer gives the lead time, not the purchase price. That stays with purchasing.
Your data doesn't train a model.
Facts, sources and history are stored with us in the EU. Which model sees which question, where it runs and how long anything is kept is set out on its own page. Complete, with a date.
That's why people take part. And that's why you can show your works council exactly this.
“We'd long known that too much of what we know sits with a few people. What kept failing was the first step. C1 takes that off our hands: it asks, listens and keeps what it hears.”
Management, GGKIn one conversation we go through which questions send everyone to your most experienced people today, and where losing one of them would cost the most.
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If a question is still open, call us. We'd rather answer precisely than at length.